I – Introduction
II – Registration
III – Use and Abuse of the Site
Notice and Take Down
IV – Our Liability
VI – Cancellation and Termination
VII – Communication
By accepting these terms you give your consent to receive communications from us by email and you agree that all agreements, notices, disclosures and other communications that we provide to you by email satisfy any legal requirement that such communications be in writing.
IX – OTHER SITES
The Site and/or our Services may contain links to other websites or material which are beyond its control. We are not responsible for the content, accuracy or opinions expressed outsite de Site and/or our Services.
X – INTELLECTUAL PROPERTY
XI – GENERAL
Cookies – Pop-ups and similar techniques
For the purpose of the Data Protection Act 1998 (the Act), the data controller is LovelyDays Limited of 563 Chiswick High Road, London W4 3AY, United Kingdom.
Our nominated representative for the purpose of the Act is Philippe Derville.
We may collect and process the following data about you:
As explained above, we collect personally identifiable and non-personally identifiable information about you. Personal data includes information that can identify a user as a specific individual, such as, without limitation, your name, physical address, phone number, credit card number or e-mail address, cookies (defined below), IP logs and other information that is required to process your account, create your profile or use our services or respond to certain requests (« Personal Data »). As explained above, we also collect non-personally identifiable information, which may be linked to the user’s Personal Data, including the user’s login name and IP address through the user’s interactions with the Site. Please note that third parties may collect non-personally identifiable information on our Site and we have no control over their access and use of such information.
We use information held about you in the following ways:
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We also share them with selected third party service providers to transact business that we, in our sole discretion, deem reasonable. These third party service providers may be used by us to conduct database management, advertising, web analytics, credit referencing or improve the Site’s technical capabilities). For suppliers and service providers’ privacy policies and other information, please refer to their respective policies. We are not responsible for the use, collection or transmittal of any of your Personal Data by such third parties.
We may disclose your personal information to third parties:
Users may communicate with each other and with us on our platform. We will have access to such email addresses and content of the messages. By using the Site and its messaging platform, you acknowledge and agree that your messages are not private and that we revise, save, edit or refuse to transmit the content of the messages. We may also disclose them to third parties in our sole discretion.
You should be aware of the risk of identity theft and the practice currently known as « phishing » which is that of sending e-mails to large groups of people falsely representing that those e-mails have been sent by a legitimate sender. LovelyDays will not send at any time unsolicited e-mails or phone calls requesting your account ID and password, credit card information or national identification numbers.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
However, please be aware when sharing information over open networks such as the Internet or email that such information can be lost or accessed by others. We are not liable for losses, direct or indirect, caused by security breaches on information shared over open networks.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our Site may, from time to time, contain links to and from the Sites of our partner networks, advertisers and affiliates. If you follow a link to any of these Sites, please note that these Sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Sites.
We are committed to maintain the integrity of our Site. We maintain the right to remove information on the Site that contains misleading information or unsubstantiated claims, hateful, biased, or discriminating speech, or information that is contradictory with the purpose of the Site and our values. We will not knowingly or intentionally include links to others Sites that contain hateful speech, bias, or discriminatory conduct.
We will disclose information including all or any part of your Personal Data when such disclosure is required by law or to comply with a judicial proceeding, court order, or legal process served on our Site. Your personal information may also be released by us to enforce or apply the terms and conditions applicable to our Services, protect us or others against fraudulent or inappropriate activities, or otherwise protect the rights, property or safety of our Site or of other third parties.
Our Site may contain links to other Sites maintained by third parties. We do not have control over information you share on third-party Sites. They have their own privacy policies and it is your responsibility to keep your information private when accessing these Sites. If you receive information transmitted from third-party Sites, we are not liable or responsible for the security of such information.
Our Site uses « cookie » technology and allows third parties to use cookie technology. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our Site, which helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. The cookies we use are « analytical » cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way our Site works, for example by ensuring that users are finding what they are looking for easily. Read more about the individual cookies we use and how to recognise them by clicking here www.allaboutcookies.org.
LOVELYDAYS CANCELATION POLICY
Standard cancellation term: Our standard rate, best for those whose plans are unlikely to change. If you cancel up to 30 days before the start of your stay, we will refund 50% of your booking. If you cancel within 30 days of the start of your stay, we can’t refund your booking.
For example, a 50% refund cancellation must be made 30 full days prior to listing’s local check in time on the day of check in, otherwise we can’t refund your booking.
Last minute cancellation term: Last week booking rate (any bookings before the start of your stay within a week): If you cancel up to 5 days before the start of your stay, we will refund 50% of your booking. If you cancel within 48 hours of the start of your stay, we can’t refund your booking.
For example, a 50% refund cancellation must be made 5 full days prior to listing’s local check in time on the day of check in, otherwise we can’t refund your booking.
If you need to cancel the booking get in touch with our support team and they will assist you. Please do not hesitate to contact us.
This agreement is specifically incorporated by reference and made a part of the agreement between Guest and Lovelydays LTD, pursuant to which the guest has agreed to rent the property and accept the following detail during a duration of each stay.
The security deposit amount has to be given on the day of taking possession and will be returned back to the tenant after the departure, or may be used for the purpose of repairing damage for which the tenant is responsible for. This deposit will be applied toward any additional rent and any amounts owed for damage to or loss of the property. You will have to sign on damage deposit document at your arrival.
An inventory is establish in common and signed by the tenant and the representative of the property during your arrival and departure. Tenant will return the property to landlord in good condition. If the property is damaged while in tenant’s possession, tenant will be responsible for the cost of repair, up to the current value of the property.
During the stay in our property, guests acknowledge and agree to comply the Lovelydays home rules which can be found through Lovelydays website/and/or by other means such as email.
Lovelydays LTD reserves the right to enter the Property at all reasonable hours for the purpose of inspection, to make repairs as necessary and for the purpose of cleaning the Property. If our team has a reasonable belief that there is imminent danger to any person or property, we may enter the property without advance notice.
Standard rate: Our standard rate, best for those whose plans are unlikely to change. If you cancel up to a month before the start of your stay, we will refund 50% of your booking. If you cancel within a month of the start of your stay, we can’t refund your booking.
Last minute booking rate (any bookings before the start of your stay within a week): If you cancel up to 5 days before the start of your stay, we will refund 50% of your booking. If you cancel within 48 hours of the start of your stay, we can’t refund your booking. Cancellation Policy
Guests agrees not to assign or sublease the property or permit the use of the other properties by other persons who are not the guests of the property.
Failure to comply any provision and/or term of this Agreement, Lovelydays LTD, at its option, may immediately terminate all rights of the guest and the occupants. No refund of any portion of the rental price shall be made and if any regal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all cost occurred.
We may change this Rental Agreement from time to time and shall notify you of any such updates and revisions mainly through Lovelydays website.
On the day of arrival the guests have to give us their identification documents (passport or ID) for the purpose of registration. The lead guest will also need to fill out Lovelydays documents.
Guests agree that no more than maximum guests shall be permitted in the property during the stay, all of whom shall comply with the term and conditions imposed upon guest under Lovelydays policy.
Lovelydays is available for the guests during your stay for any information and assistance you may need. We provides free service for stain removal, therefore please do not hesitate to contact us for the service and any further assistance.
The guests are obliged to take care of their personal things and valuables left in the property. Lovelydays will not be responsible in case of any disappearance, we advise the guests to always close the doors and windows when they go out.
The guests are kindly asked not to create noise which is offensive to occupiers of neighbouring properties especially between 10pm – 8am and during arrival and departure at any time throughout the occupancy.
Moreover, guests will not host parties in the property that will be a cause of any disturbance including (but not limited to) dancing, playing loud music, and any kind of entertaining.
Pets are allowed only with the permission of the property. Bringing pets without prior announcement is not allowed. The guests are responsible for any damages caused by their pets.
It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the property.
Guests are not permitted to smoke inside the property. Therefore the use of tobacco, including smokeless tobacco products, and legal smoking products are prohibited.
On the day of departure the guests have to leave the property before the check-out time. The guests have the obligation to leave the property in the same condition as they found it, tidy and undamaged.