Cancellations Policy


LOVELYDAYS CANCELATION POLICY - GUEST

 

Standard cancellation term :
Our standard rate, best for those whose plans are unlikely to change. If you cancel up to 14 days before the start of your stay, we will refund 50% of your booking. If you cancel within 14 days of the start of your stay, we can’t refund your booking.

For example, a 50% refund cancellation must be made 14 full days prior to listing’s local check in time on the day of check in, otherwise we can’t refund your booking.

 

Exemple :

  • 14 Days prior
    Fri, Oct 23 3:00PM

For a 50% refund (except fees), a cancellation must be made fourteen full days prior to that listing's local check in time (as specified by the host) on the day the guest was expected to check in.

  • Check In
    Fri, Nov 06 3:00PM

If the guest cancels less than 14 days in advance, the nights not spent will not be refunded.

  • Check Out
    Mon, Nov 09 11:00PM

If the guest arrives and leaves early during their stay, the nights not spent will not be refunded.




Last minute cancellation term :
Last week booking rate (any bookings before the start of your stay within a week): If you cancel up to 5 days before the start of your stay, we will refund 50% of your booking. If you cancel within 48 hours of the start of your stay, we can’t refund your booking.

For example, a 50% refund cancellation must be made 5 full days prior to listing’s local check in time on the day of check in, otherwise we can’t refund your booking.

 

Villas cancellation policy

 

For our villas, after the 48-hours period from the time of booking, bookings are non-refundable.



LOVELYDAYS CANCELATION POLICY - PROPERTY OWNER


GUIDANCE ON HOST CHARGES: Cancellation and Compensation


Cancellations up to the start of a Booking


In accordance with our standard terms and conditions for Hosts in our city, if a Host cancels a Booking, the Host is liable for all of the costs of the cancellation.

- The relocation costs of a Guest at an alternative Lovelydays property.

- The relocation costs of a Guest at a hotel if there is no alternative Lovelydays property available.


Inevitably, the earlier Lovelydays is notified of a Host Cancellation, the easier it is to find alternative accommodation for a Guest and to mitigate the costs of a Host Cancellation.



Cancellation notice period Cancellation charge
More than 12 weeks of a Stay starting 75% of the host rate value for the stay for the cancelled stay
Between 4 to 11 weeks of a Stay starting 90% of the Host Rate for the cancelled stay
Less than 4 weeks of a Stay starting 100% of the Host Rate for the cancelled stay

Charges relating to Property Issues


In accordance with our terms and conditions for Hosts in our city and the accommodation agreement used by Hosts and Guests, it is a Host’s responsibility to make sure that the property is ready for a booked stay.


If there is an issue with a Property that will affect a Booking including, but not limited to :

- A boiler breakdown : (no heating, no hot water)

- A bathroom or kitchen not functioning

- A pest infestation

- Construction work at the property or an adjacent property affecting the quality of the stay

- Key appliance doesn’t function (oven, sole TV)


It may be necessary to cancel a Booking and relocate a Guest or reduce the cost of a Booking or pay compensation to the Guest for the Property Issue.

Lovelydays will determine this cost.



If you need to cancel the booking get in touch with our support team and they will assist you. Please do not hesitate to contact us.