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LOVELYDAYS CANCELATION POLICY - GUEST
Standard cancellation term applied to the properties in London :
Our standard rate, best for those whose plans are unlikely to change. If you cancel up to 14 days before the start of your stay, we will refund 50% of your booking. If you cancel within 14 days of the start of your stay, we can’t refund your booking.
For example, a 50% refund cancellation must be made 14 full days prior to listing’s local check in time on the day of check in, otherwise we can’t refund your booking.
Exemple :
For a 50% refund (except fees), a cancellation must be made fourteen full days prior to that listing's local check in time (as specified by the host) on the day the guest was expected to check in.
If the guest cancels less than 14 days in advance, the nights not spent will not be refunded.
If the guest arrives and leaves early during their stay, the nights not spent will not be refunded.
Last minute cancellation term :
Last week booking rate (any bookings before the start of your stay within a week): If you cancel up to 5 days before the start of your stay, we will refund 50% of your booking. If you cancel within 48 hours of the start of your stay, we can’t refund your booking.
For example, a 50% refund cancellation must be made 5 full days prior to listing’s local check in time on the day of check in, otherwise we can’t refund your booking.
Standard cancellation term applied to the villas in Europe :
If you decide to cancel your booking up to a month before the first date of your reserved stay, we will refund 50% of the full value of your reservation already paid. If you decide to cancel within one month of the first date of your reserved stay, we are not able to refund any part of the amounts already paid for your reservation. We encourage all guests to make sure that they are fully aware of our cancellation policy prior to making a reservation.
LOVELYDAYS CANCELLATION POLICY - PROPERTY OWNER
Cancellations up to the start of a Booking
In accordance with our standard terms and conditions for Hosts in our city, if a Host cancels a Booking, the Host is liable for all of the costs of the cancellation.
- The relocation costs of a Guest at an alternative Lovelydays property.
- The relocation costs of a Guest at a hotel if there is no alternative Lovelydays property available.
Inevitably, the earlier Lovelydays is notified of a Host Cancellation, the easier it is to find alternative accommodation for a Guest and to mitigate the costs of a Host Cancellation.
| Cancellation notice period | Cancellation charge |
|---|---|
| More than 12 weeks of a Stay starting | 75% of the host rate value for the stay for the cancelled stay |
| Between 4 to 11 weeks of a Stay starting | 90% of the Host Rate for the cancelled stay |
| Less than 4 weeks of a Stay starting | 100% of the Host Rate for the cancelled stay |
Charges relating to Property Issues
If you decide to cancel your booking up to a month before the first date of your reserved stay, we will refund 50% of the full value of your reservation already paid. If you decide to cancel within one month of the first date of your reserved stay, we are not able to refund any part of the amounts already paid for your reservation. We encourage all guests to make sure that they are fully aware of our cancellation policy prior to making a reservation.
If there is an issue with a Property that will affect a Booking including, but not limited to :
- A boiler breakdown : (no heating, no hot water)
- A bathroom or kitchen not functioning
- A pest infestation
- Construction work at the property or an adjacent property affecting the quality of the stay
- Key appliance doesn’t function (oven, sole TV)
It may be necessary to cancel a Booking and relocate a Guest or reduce the cost of a Booking or pay compensation to the Guest for the Property Issue.
Lovelydays will determine this cost.
In the case of Diplomatic issues, Lovelydays will be not able to cover any responsibility or cost, this has to be organized between guest and owner.
Owner payment policy : Owner payment will be process 30 days after guest check out. The owner payment will be not paid 6 months after payment date, in case of payment plan please contact us.
If you need to cancel the booking get in touch with our support team and they will assist you. Please do not hesitate to contact us.